Friday, June 6, 2014

Dwellwork’s Culture: Town Hall Meeting

I experienced my first town hall meeting yesterday. Being a management major, I am familiar with the concept of one and what its purpose is, but I never really got the full picture until I experienced one. A town hall meeting is a gathering of all the employees from a single company location (e.g. branch or headquarters) that is completely organized by the Company’s head executives. The general theme of a town hall meeting is to refresh the employees on where the Company has been, where they are, and where they are going; the overarching purpose of such a meeting is to create the sensation of buy-in, personal investment, and job satisfaction amongst the Company’s employees.

Now it is one way to define a town hall meeting in all those ways but it is entirely different to be part of one. Dwellwork’s CEO Bob Rosling and CFO Gene Novak centered their presentation on their own company around business and people. They summarized area of the business they excelled in, areas where there was struggle, how they plan on continuing to excel, fix the problem areas, and all while positively reinforcing their business model and core values.


One of my favorite parts was during the people portion of their presentation; they played video displaying employees in each of the Company’s locations that shows the fun and hard-working culture that has been developed over the years. After the heartwarming commemorative video, Bob and Gene continued by honoring some of their most valuable employees.


They both encouraged questions from their employees on any aspect of the business and all questions were answered, both honestly and earnestly, until everyone in the room was satisfied. I felt as if I was sitting in on an investors meeting for a Fortune 500 company from all the things they were saying, “You guys got us where we are today, and we are confident that you all can get us where we want to go”. In that moment I realized that here, at Dwellwork’s, the employees are the investors.

Nick Ferrara
Market Research Intern
 A Project That is Helping My Department


In the past week I have really had the chance to start working on my long term project with RentAssist. Right now in Product Development, we are working on ways to improve and continue expanding this new service. As we expand RentAssist into more cities around the US, we are building Neighborhood Guides for each of the cities and surrounding areas. These Neighborhood Guides are going to give transferees the opportunity to look at photos and read local information on the area so they can have a full picture of what the culture and feel of a neighborhood is like. It is part of my job to help hire freelance photographers and work with the some of our Destination Services Coordinators to gather information and pictures in neighborhoods and cities all over the country. What is so nice about this project is it allows me to actively participate in creating a new aspect of RentAssist. Since this project is one of the main focuses of Product Development, it will be interesting to see this project come together and have a completed project by the end of my time at Dwellworks.

Adjusting to Work Life

What's the biggest adjustment from college life to work life?

Amazingly, I didn't get back from college until the Friday right before the Dwellworks internship started. I had one weekend to unpack, get situated, figure everything out, and go. I thought this would be a really tough adjustment - expecially considering that I started my first class last semester at 10 am, 11:30 am, or even 1 pm, depending on the day of the week, and would now have to start every day at about 8:30 am. With no time to readjust my sleep schedule, I thought I was doomed. Much to my surprise, though, the adjustment hasn't been too bad, although there are a few other differences between college life and work life.

1. You thought you're focused during school? Put away your phone and try again. Although completing college schoolwork seems productive, is it really? I don't know about you, but I've usually got Facebook open and my eyes on my phone every other second while I'm supposed to be doing homework or studying. No one's going to ban you from the office if they see you on your cell phone, but it is a different setting; in the business world, it is generally expected that you are not glued to your social media feeds while on the job. This is one thing that I've found a little hard: fighting that feeling that my phone should be right in front of me. However, I'm generally kept busy enough that the time flies, and I don't need my phone.

2. Your work isn't handed to you on an assignment sheet. As interns, we're generally guidedwith what to work on, but in no way is it anything like being handed an assignment sheet with all the instructions. Even more, the projects you do on the job generally don't rely on Google searches and library databases; rather, this work requires self-sufficiency and talking to real people as sources for information. Rather than asking yourself, "How would my teacher like this work to be completed," you have to use your own discretion to determine the best approach to the project from a business perspective.

3. You're not invisible in the back of the lecture hall. How many people have set next to you in that giant lecture hall that you didn't even speak to once? We're all guilty of it, but in the office it's not like that; in the office, you talk to the people around you, and you get to know them. After all, you're not just collegues for a semester, you're coworkers for as long as you both work here. It is important to put forth an effort to meet as many people as you can. Even though it is hard to keep track of everyone you meet all at once, it is nice to meet new people and to continue to get to know them.

4. I did say social in the last point. Yes, social! We can have friends here! Dwellworks is a really fun place to work because it is filled with amazing personalities; so this point, then, is really about something that didn't require readjustment. I was afraid that an internship in an office downtown would be professionally boring, but rather than professionally boring Dwellworks is enjoyably professional. Catch my drift? I haven't lost my social life, because I'm able to maintain some element of a social atmosphere right here at work.

Kaitlyn, Cleveland OH

Adjusting to work life


I would have to say that the biggest adjustment from college to work life is the schedule. In college, on average, you have 2-3 classes a day and how the rest of the time in the day is spent is up to you to decide. I had free time to work-out, study, do homework, work part time, and socialize throughout the day. Work-life I feel is more like high school. You are told the time to come in, you have lunch with your friends, then back to work until it is time to leave. I kind of like that is a regular schedule, instead of all jumbled. Also not having to worry about doing homework or having all these assignments that are due is nice. There are project deadlines but it seems a lot less stressful than the college environment. Additionally having the evenings and weekends off has been nice. It has been a while since I haven’t had to work nights or weekends. It is an adjustment, but one I am happy to make.

-Valarie Reinig, HR

Frank Hudson - My Impression on the Uniqueness of Dwellworks

Dwellworks is unique.


I could literally stop writing and that would be my impression of Dwellworks so far. It is unique in regards to being completely different then anything I have experienced so far.


However, it goes a lot deeper than that. Dwellworks is unique on so many different levels. And I'd like to get into those.


First off, let's be honest, a lot of people don't exactly know what relocation services are. I tell people I'm interning for a relocation services company and they look at me like I'm Elvis Presley. Honestly, before I started I had no idea what the hell relocation services were either. Not a lot of people do, and that's something that's unique.


Second, the location. Our headquarters are in the heart of downtown Cleveland, which, as any one from Cleveland knows, is pretty unique in and of itself. There's a lot of different people, places to go, things to see, places to eat and drink at, essentially creating it's own vibe and heartbeat. I'm not fully sure how Detroit and the other major areas are, but I think it would be the same feeling. Its different feel allows it to be unique.


Third, the business model. That's something that may seem more normal to what other companies have (for instance, in the town hall meetings Gene introduced the buy, build, grow, and when possible improve model). And frankly, it seems to make a lot of sense. A lot of business should be doing this. However, that's not the feeling I get nowadays when it comes to business models.  They seem to focus on only one aspect, such as acquiring, turning them around, and then selling them off. Or another company building on what a previous company had done before. In this regard, Dwellworks is a complete company. It's constantly growing and improving, and now growing organically! That's something that's unique.


Fourth, the people. The lifeblood of the company. I feel it's something very underrated but very, very important to any business. Being in this atmosphere with these specific people is probably my biggest surprise of interning here so far. I didn't expect to be as it has been. My stereotype toward business is everyone's like a drone, or a grunt, something that you tag a number on that just does one specific function with any vibrancy or passion. That's not Dwellworks. Every person here is unique, it's a melting pot of every different type of personality imaginable. And it's nice, it makes me feel comfortable, at ease, like I can be myself. I can have a conversation with Bob and Gene and feel extremely comfortable with it. I can (within HR regulations and policies, of course) joke around and bond with the other employees. It's an amazing experience, and something that I've been extremely lucky to have been a part of so far. And of course, it's unique!


Finally, the corporate values. I feel a lot of companies just roll out its mission statement like some lull and dull words that's just like yeah whatever. Dwellworks however, prides itself on it's values. It focuses on them and what they stand for. Integrity, Teamwork, Performance, Innovation, and Fun. This company truly believes in these things. And it's a great feeling, and one that's definitely unique.


Being unique and different is something that helps anyone or anything stand out. It helps keep the energy going and creative juices flowing. I think Dwellworks does a great job at it, it's something that makes them stand out from their competitors, something that helps bring people together and have them to the best job possible.


It's something that's truly unique.

Week 3: What's your Favorite Place to Eat Lunch (and why)?: This is what happens when you never give up

My favorite place to eat lunch in all the world is a small French cafĂ© in Savannah, Georgia, called Papillote.  I think though, even if it didn’t say, the prompt for this blogpost is referring to downtown Cleveland, presumably accessible for lunch from Dwellworks HQ.

Luckily, Cleveland is one of the Country’s best food cities, and there is no lack of excellent choices, even if Papillote is a forbidding 11 hour drive from downtown Cleveland.  Longitudinally, it’s barely farther from the office than my house.  It’s the latitude that gets you every time. 

Since 25 hour lunch breaks are generally frowned upon, I’ll tell you about one of the fastest-ascending little places in Cleveland: the 5th Street Arcade, on Fridays.  I haven’t actually had the chance to eat there since starting at Dwellworks, but it’s still feasible, so it’s still a favorite place that fits the bill: less than an 11 minute walk, fast service, and a unique atmosphere you can’t beat on a lunch break.

To understand the 5th Street Arcades though, a little history is required. 

Back when Euclid Avenue was considered Cleveland’s Broadway by people who don’t live here, back when the Rockefellers and Carnegies you’ve heard of lived on the street in some of the most lavish mansions the Midwest ever saw, back before we detonated landmarks and installed parking lots, Cleveland was the fastest growing city in the U.S., right around the turn of the 19th century into the 20th.  It was a city on the rise for manufacturing and shipping interests, but also a growing cultural center. Many millionaires preferred to take their summers here over less temperate options.  But even when it wasn’t summer, Cleveland was a boom-town.  Many believed it was the next great American Metropolis, on its way to overtaking Chicago as the de facto capital of the Midwest.  All sorts of things happened and that dream was never realized.  But this city was tending toward it at one point in time. 
It was in that Golden Age that the three distinctive “arcades” on Euclid were created.  The modern shopping mall didn’t exist yet.  Shopping was essentially an outdoor activity: either in open air markets, or going from one small shop front to the next.  If you’ve ever spent a winter in Cleveland, it’s immediately obvious how inconvenient this would be, particularly for socialites who needed to be seen but couldn’t stand the cold.  All three arcades (the Euclid and Colonial Arcades are what is now called the 5th Street Arcades, along with The Arcade, perhaps the most spectacular building most of the world never sees) operated on a similar premise: business wouldn’t die down so much in winter if shoppers could go from shop to shop while remaining indoors.

Somewhere along the path the prosperity, Cleveland fell off.  Contrary to the popular narrative, it started long before the steel mills started closing.  For whatever the reason, the economy collapsed and the arcades, all three of them, eventually closed down. Even today, The Arcade (not to be confused with its cousins across the street) is mostly an overpriced hotel/ghost town with a surprisingly open food court in the basement and a few decentish restaurants on the first floor. 
Before I moved to Cleveland, I would always go into The Arcade if I had time before a concert or Cavs game.  It’s a beautiful building.  I would love to think back to what it was as the premier place to shop anywhere between New York and Chicago.  But it was and is a little sad, to see it as an uncomfortable hotel lobby that, to this day, I’ve never seen more than 2 or 3 guests in at a time.  Little did I know though, during all of those visits, someone was reimagining the arcade concept across the street, in the Colonial and Euclid arcades.

Before a year or two ago, it looked like an otherwise abandoned building with a Radio Shack  and a Gyro shop (one of billions in Cleveland) in the front corners.  They tell me it’s not the world’s last Radio Shack, but I’m dubious on that.  Then a (overrated, overpriced, oversized, and over-dry) cupcake store moved in.  

If nothing else, the block west of the hallowed E. 4th had a few new businesses on it and even a little progress is worth celebration in Cleveland.  But then the sign went up: “the 5th Street Arcades.”  I’m not actually sure how long everything inside was there.  Before the sign went up, I had no idea it was anything more than a few stores I’d rather not go to and just another abandoned building.  Once it claimed to be what it was though, I ventured in. I’m now convinced that if you give me an hour, I will show you why Cleveland is coming back, without leaving that building. 

Between the two old arcades is a food court with 6 stands.  Two of them belong to one Chinese restaurant, two of them belong to one Indian restaurant.  One belongs to a Middle Eastern stand, and another a West African Vegan stand.  Food Court Eclecticism though, is only the beginning.
On Fridays, at least during the winter and early spring, the 5th Street Arcades are home to an indoor farmer’s market.  “Farmers Market” is quite the misnomer.  It’s a bit more like what you’d expect along a side street in Provence on a Saturday morning.  There are a couple very small vegetable stands, but much of the farmer’s market is baked goods or dried herb vendors.  There are always two stands I can’t pass up: a French bakery with the best macarons in Ohio, and a homemade soft-pretzel stand.   There’s always live music too- it’s usually someone with a cello or a banjo, it seems.  Friday afternoons can be hard to get through, but well equipped with pâtisseries and pretzels, it’s something of a joy.

But before I can get my requisite afternoon snack from the “farmer’s market” I get my lunch in the food court: the Indian restaurant that takes up two stands is my typical choice.  It’s called “The Indies.”  They only have two employees: the married couple that owns the stand.  He deals with the customers while she cooks everything.  It’s not made to order as that would take hours, but it is always impeccably fresh.  Sometimes you’ll have to wait on your naan- she is constantly making more, with her bare hands, on the stove in the back.  It’s always a good thing when you have to wait on your naan. 

Their food is excellent.  A lunch special consists of your choice of three out of six curries: there are always 3 vegetarian (1 vegan) selection, and 3 chicken selections.  I typically mix and match.  They often have something of a saag paneer made with mustard greens instead of spinach- it’s absolutely delightful.  The spice level is just right for me (though that usually means a bit high for the average American diner), and for 6 bucks (7.50 with a drink) you’ll get lunch and maybe dinner.  Eating it in the shared food-court seating, just adjacent to the farmer’s market makes for a peaceful, musical lunch. 

Is there a better way to spend the lunch hour in downtown Cleveland?  It’s doubtful.  On the way back to the office, you can  stop by Pour in the eastern corner of the building: a steam-punk inspired ode to hand-crafted coffee serving the best joe you’ll find downtown (unless you’re from the East Side and think Ohio City is downtown and Hingetown is unequivocally a part of it, then Rising Star might make a claim otherwise, but I digress). 

Altogether, The 5th Street Arcades are a brilliant place to have lunch and spend an hour.  The farmer’s market’s excellent afternoon snack options, along with Pour’s perfect after-lunch coffee make Friday lunch not just another meal, but the perfect set up for a great last push toward the weekend. 
All of that aside though, knowing that the old Arcades are thriving again is enough to remind any Clevelander that we’re all in the business of taking this raw rust-belt space of a city and using its past to redefine its future.


 -Zack

Thursday, June 5, 2014

My Type of Internship


A friend of mine had taken this internship a couple years back and said it was a really great program and that I should look into it. I had done a little bit of research on the company and it sounded interesting. I never knew there was an industry for this type of work. My first interaction with Dwellworks was at the John Carroll career fair. There I was able to talk with Tim and the internship appealed to me even more. Even though there was not an accounting internship, I had heard it is great internship for business majors to see what the business world is all about.

I decided to take the internship because it seemed like the type of environment that I wanted to start my business career in. Through both my phone and office interview I could tell that Dwellworks is the place I wanted to work. The key values were just what I was looking for in a business. It is not very often that you find a company with one of its main values as FUN. That shows that this company prides themselves in a great environment and a fun working space. I chose this internship to get out of my comfort zone and to learn about an industry that most people never get the opportunity to learn about. I am very happy to be a part of Dwellworks.
Colton Ebersole
Valuation Services Intern/Destination Services Intern