Customer service representatives
are some of the most important members of a business. They act as the front
lines against problems which may arise and troubleshoot to find a solution.
Customer service reps act as problem solvers to prevent congestion and to
improve efficiency. At Dwellworks, it is essential for employees to possess above
par customer service skills when interacting with clients, RMCs and
Transferees.
The
MAGIC program opened my eyes to many behaviors and actions which will allow me
to make a great impression on the customer.
My biggest take away from the customer service training was a stress on
oral communication skills. I was surprised to find that the tone of your voice
plays such a key role while engaging in face-to-face interaction. The tone of
your voice delivers approx. 35% of the message you are attempting to convey. In
order to make a good impression on your client, you must speak in a confident,
friendly voice, to invite conversation.
I
believe the MAGIC customer service training is a valuable tool that I will use
on a day to day basis. Interaction with others in the business world is ongoing
and in order to produce results, communication must be informative and fluent.
Steve Freiberg
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